Terms & Conditions

Please read our terms and conditions carefully before using the website.

Proceeding to use the website will indicate your acceptance of the following terms and conditions. We reserve the right to change the website and these terms and conditions from time to time without notice to you, and your continued use of the website indicates your continued acceptance of the terms and conditions as modified.

Copyright and use

This website and the information contained within it is protected by copyright. Reproduction of part or all of the website contents and products in any form is prohibited unless for personal use. Content of this website or products may not be copied to any other publication (including electronic, hard copy or others).

Returns and Refund

If for any reason you are not satisfied with your goods and require an exchange or refund then please contact us within 14 days of receiving your order by email at [email protected] or call us on 01752 830482.

Redback Cards will cover the cost of delivery or collection should the goods received not match those that are ordered or have been damaged in transit. For all other returns, the return delivery charges will be your responsibility.

Privacy Policy

Please refer to separate privacy policy section on the website.

Availability of the Website

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

Changes to our site

We may update our site from time to time, and may change the content at any time. Please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Your account and password

Should you register an account with us and are provided with a username and password you are responsible for this information and must treat it as confidential.

We have the right to disable any account at any time if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user name or password, you must promptly notify us at [email protected]

Use of Communications Facilities

When using our communications systems on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:

Sorry, this item is currently out of stock.
We currently hold [remaining-stock] units of this item in stock. The remainder will be put on back order.
You cannot order more of this item than we currently hold in stock.
You must order at least [min-order-qty] of this product.
You must order at least [min-order-qty] of this product. We currently hold [remaining-stock] in stock. The remainder will be put on back order.